We immediately sent our service technician Bill to diagnose the problem, and simultaneously ordered them a 1000 kW rental generator. If you don’t know, a 1000 kW is monster sized, and it takes a tractor trailer to move it.
We knew which company could get the rental there the fastest, and the generator and Bill got to the hatchery about the same time. Bill connected the 1000kw rental to the building and set it up to power the facility.
Bill diagnosed the broken machine, and ordered the replacement parts. Of course, it was Saturday, and it took a bit for the order to be filled. In the meantime, our rental stood backup duty. Once the parts arrived, we repaired and then put the generator back into place.
And the moral of the story is twofold:
1. Maintain your generator! If this generator had been taken care of, it would have started.
2. Get a service contract with us. You’re a farmer. You’re busy. Arrange for us to make scheduled maintenance and diagnostic visits to keep your backup plan online.
But in the meantime, if you do have a problem, give us a call. Our experience and contacts in the industry can make it okay to count your chickens before they are hatched.