Their first impression quickly proved inaccurate.
The large company wanted an unreasonable deposit on the repair job before the tool box was even opened. And the next step involved a lot of waiting because the generator sat in the shop for six months.
Disgusted with the level of service, Mr. Jones phoned the KOHLER® distributor who in turn referred him to Palmer Generator in North Carolina.
At the Jones’ request, our KOHLER® repairman picked up the generator, assessed the problem and gave an estimate.
Mr. Jones liked the figure, and after a few new parts, the generator was completely repaired within a week.
Now the Jones are traveling again in their motor coach, complete with a newly refurbished mobile generator. They sent us a note we can’t help sharing:
“Hi Todd. We are wonderful and thanks for asking. Our gen is doing great. We are in the Motor Coach now in Florida and have made many trips with our gen doing fine. Thanks to you we made a great experience out of a bad one. Thanks again.”
A happy ending is always a great way to end. You can rest assured that a KOHLER®, serviced by Palmer Generator, can do that for you too.